Frequently Asked Questions
Everything you need to know about your Equilibria experience.
What is the Equilibria commitment to sustainability?
We prioritize ethical manufacturing and use high-quality, sustainable fabrics. Each piece is designed for longevity to reduce waste and promote a circular fashion economy.
How long will it take for my order to arrive?
Standard shipping typically takes 3-7 business days within the continental US. International shipping times vary by location but generally arrive within 10-15 business days.
What is your return and exchange policy?
We offer a 30-day return window for all unworn items with original tags attached. Exchanges are free, while returns for a refund incur a small processing fee.
How do I ensure I am ordering the right size?
Each product page features a detailed size guide with specific measurements. If you are between sizes, we recommend sizing up for a relaxed fit or sizing down for a more tailored look.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Klarna and Afterpay.
Can I track my package in real-time?
Yes. Once your order ships, you will receive an email confirmation with a tracking link to monitor your package's journey from our warehouse to your doorstep.