Returns & Exchanges

At Equilibria, we strive for perfect balance in your wardrobe, which is why we offer a seamless 30-day return policy for all unworn apparel in its original condition. If your selection isn't the perfect fit, we are here to help you find the right exchange or provide a full refund.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal with your order number and email address to select the items you wish to return or exchange.

• 2.
  Prepare Your Package

  Securely pack your items in their original packaging, ensuring all designer tags and hygiene seals remain intact and attached.

• 3.
  Affix Shipping Label

  Download and print the prepaid shipping label provided via the portal and attach it clearly to the outside of your return parcel.

• 4.
  Drop Off and Track

  Hand your package to the designated carrier and keep your tracking receipt; your refund or exchange will be processed within 5-7 business days of receipt.